Useful Information


Making A Claim

Having to make a claim of any kind can be a stressful and confusing situation to find yourself in. Here at LHK we guide you through the process and effectively handle the whole process on your behalf taking away the burden and stress of an unfamiliar situation.

We have the expertise and experience to help you every step of the way and negotiate a settlement on your behalf. If required, you can also find some useful information on the claims section of your specific insurer’s website. If you have an emergency outside of normal office hours, you can contact us by e mail emergency@lhkinsurance.ieIn addition, if your house is insured with XL Catlin, please contact the 24 hour claims team (01) 299 4697.

For guidelines on what to do in the event of a claim please click on the following links:

Motor Claims

Motor Insurance Guidelines – What to do if you have an accident

  1. Write down the other parties details (The Drivers Name, their Insurance Company, Policy Number, Registration number, the make and model of the vehicle).
  2. If there are any independent witnesses take their name, address and contact details.
  3. If possible take some photographs of the accident location and vehicles involved, if this is not possible then make a drawing of the accident with details of the cause of the accident.
  4. Do not admit responsibility or sign any statement to this effect.
  5. Report the incident to us immediately whether you were at fault or not.
  6. If a Theft has occurred then report this to the Gardai immediately.

In the event of Windscreen Breakage please contact us for details of your insurers approved repairer.

Property Claims

Property Insurance Guidelines – What to do in the event of an accident

  1. Organise emergency temporary repairs to prevent further loss i.e. Burst Pipes, Broken Windows etc. if necessary
  2. If a Theft is involved then report it to the Gardai immediately.
  3. Report the claim to us as soon as practically possible. Where you need to report a claim outside of normal office hours and your house is insured with XL Catlin, please contact the 24 hour claims team (01) 299 4697.
  4. Get estimates to repair or replace the property.

Liability Claims

  1. Report the accident to us immediately.
  2. Detail the exact circumstances in your accident report book/log.

Recommended Links

Environmental Protection Agency

In Ireland, the Environmental Protection Agency protects the environment through its licensing, enforcement and monitoring activities.

Injuries Board is the Government body which makes personal injury awards.

The Society of Chartered Surveyors Ireland

The Society of Chartered Surveyors Ireland is the leading professional body for construction land and property professionals in Ireland.

The Department of Foreign Affairs

The Department of Foreign Affairs travel advice helps you to make informed decisions when you’re planning a trip overseas and offers you an objective assessment of the risks you could face.

Food Safety Authority of Ireland

The principal function of the Food Safety Authority of Ireland (FSAI) is to take all reasonable steps to ensure that food produced, distributed or marketed in the State meets the highest standards of food safety and hygiene reasonably available. The FSAI aims to ensure that food complies with legal requirements, or where appropriate with recognised codes of good practice.

Motor Insurers’ Bureau of Ireland

Compensating innocent victims of uninsured driving.

The Health Insurance Authority

The Health Insurance Authority is a statutory regulator of the private health insurance market in Ireland. The Authority also provides information to consumers regarding their rights and health insurance plans and benefits.

Insurance Ireland

Insurance Ireland will help explain all insurance terms

Health & Safety Authority

Working to create a national culture where all commit to safe and healthy workplaces and the safe and sustainable management of chemicals.

Financial Services Ombudsman

The Financial Services Ombudsman is a statutory officer who deals independently with unresolved complaints from consumers about their individual dealings with all financial service providers. It is a free public service which is open, fair, accountable and effective. It’s job is to investigate complaints in a fair and independent way – they do not take sides.

Be Smart

Business electronic Safety Management And Risk assessment Tool – will help small business owners/managers to prepare risk assessments and a safety statement for their workplace

Our Broker Networks

Our Insurance Partners


Dublin: +353 (0) 1 205 5600
Drogheda: +353 (0) 41 983 7660